Bring the power and simplicity of FrescoChat to your website.
Learn more about us at http://www.FrescoChat.com
HOW IT WORKS
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Chat on our Web chat dashboard or install apps for your desktop or mobile. All platforms and OS supported.
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Set up your working hours and FrescoChat will manage your online / offline status: Create as many time ranges as you need for your breaks or build complex weekly shift schemes for your agents
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Stay connected from multiple devices: FrescoChat will follow you wherever you are
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Use it as a contact widget when no agent is connected
TEAM FEATURES
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Departments: Group agents into departments, let the web visitor decide to which department they want to chat
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Let the user select the agent he wants to contact
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Intelligent routing: FrescoChat will look for the least busy operator, and send chat requests to agents in a round robin fashion, if there’s no response, will send an alert to the next available agent
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Agent to agent chat: Being Jabber based, you chat with other agents the same way you use to do it it with your current messaging client
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Transfer chats: Transfer your chat session to a specific agent, department, or simply to the next agent available
CUSTOMIZING LOOK AND FEEL
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Add custom form fields to your pre-chat and offline form with lots of customization options
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Use our default fixed-position chat bar or pick your own clickable images to popup the chatbox
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Select your own attention grabber
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Choose from dozens of themes for your chat box and chat bar
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Translate / Localize messages and texts on chat box
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Set up chat box size, position and even zoom.
and more… Check all of our features at http://www.FrescoChat.com
