Fluent Support – Helpdesk & Customer Support Ticket System

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The Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress

Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide awesome support and manage customer queries right from your WordPress dashboard.

Fluent Support is the perfect helpdesk & support ticketing plugin that can match the premium features of SaaS solutions like Zendesk or Help Scout or FreshDesk.

👉 Official Website Link: Official Website
👉 Join Our FB Community: FluentSupport Facebook Group
👉 Official 5 Minutes Guide: Getting started in 5 minutes

Your Self-hosted Customer Support Desk in WordPress

Fluent Support is the best and complete feature-rich customer support ticketing system solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users. Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.
Along with managing tickets, you can assign multiple customer agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.

From the ticket view, you can see a 360-degree view of your customers, including their previous tickets, address, purchase history, membership levels, etc. You can do more when you have all the data about a customer along with their query.

Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, channels, you name it! There are no limitations as you own your own system and data.

FEATURES – Every Online Business Needs

🎉 All-in-One Customer Support Solution
With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats.

Multi-Channel Support Ticketing System
Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System.
Super fast and rich filter based ticket management
Simplify support process with super fast and rich filter based ticket management
Track waiting times for your overall tickets
Respond to support tickets based on waiting time so customers are satisfied from the get-go.

🎉 Customer Support Portal
Your customers can open a ticket from your website or use your website’s contact form. All the tickets can be viewed by the customer when they log in to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.

Make your support portal truly your own with a fully customizable portal with block editing enabled.

🎉 Ticket Segmentation and Reporting

Ability to segment tickets by Product
Find tickets fast using effective segmentation such as sorting by Products.
Ability to segment tickets by Inbox
Sort tickets for specific Business if you have multiple inboxes added to Fluent Support.
Customer can set the priority
Let customers set the Priority for their queries to better understand what needs attention.
Admin/Support Agent can set the priority of a ticket for their own
Agents can set their own Priorities as well so no support ticket goes missing or slips through.
Adding note for internal use for a ticket
Save additional context for the new agent or ticket with Internal notes.
Get detailed reports of your support agents and customers
Measure customer support performance at a glance and with unparalleled granularity.

🎉 Out-of-the-box Productivity Tools

*Custom Automated and Manual workflows
Send a response to multiple support tickets at once. Very useful for similar queries.
Close support tickets by filtering tickets that are older than 20 days (as an example).
*Agent Permissions
Control agents access to tickets, profiles and admin panel for complete control
Quickly edit a customer’s info from the ticket page or add a note for later usage.
Get notified when multiple agents are engaging the same ticket.
Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.
Mention agents to specific tickets to get the right people involved.
*Activity Heat Map
Get a GitHub style heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.

🎉 Built for Speed & Productivity
Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems.

For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.

🛡️ Fully GDPR Ready

Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.

= AI-Powered Customer Support Features (PRO)=

Fluent Support includes OpenAI to enhance your customer support. These features save time, improve communication, and improve your team’s performance.

Generate AI-crafted responses for efficiency.
Choose Response from drafts
Customize prompts and fine-tune replies to match your brand’s voice
Quickly summarize messages to understand queries faster
Analyze the message tone to respond appropriately

🚀 Modern. Powerful. Super Fast 🚀

Built with VueJS and REST API as a Single-page Application.
Fast-loading, lean interface so anyone can use it without any learning curve.
Super awesome dashboard with visuals for essential data points to show your overall support performance.
Separate DB Tables, and it doesn’t affect your WordPress page speed.

SEAMLESS INTEGRATIONS & Features (Pro)

Fluent Support features and integrations that will help your business –

Seamless ecommerce support with WooCommerce & EDD:

Let your customers open a support ticket against an order so you know exactly what they are talking about.
Let your customers select a store product for the query.
View your customer’s orders and purchase history from a ticket view.

Membership Support with WordPress Membership Plugins

Do you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered.
When you view your member’s ticket you can see all the details of your member’s membership information so it’s super easy for you to give support to your customer.

Let your members open a support ticket so you know exactly what they are talking about.
Let your members select a specific plan for the support ticket.
View your customer’s membership history from the ticket view.

Make your Learning Management System more interactive

If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.

Let your learners open a support ticket so you know exactly what they are talking about.
Let your members select a specific plan for the support ticket.
View your customer’s membership history from the ticket view.

Core BuddyPress / BuddyBoss Support

With BuddyPress / BuddyPress integration, you can get a detailed overview about your community members from the same page of your custom ticket overview.

So you can ALWAYS respond with the right message!

Automate Smartly and Do More in Less Time

With the powerful Workflow and Saved Replied feature (PRO) you can automatically send replies, add internal notes, set priority, assign appropriate support agent, etc on customer’s query event.
With the manual workflow, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple tickets and on a single click.

Migrate From Other Support Plugins

If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching a matter of minutes.

Migrate From Awesome Support – WordPress HelpDesk & Support Plugin

For Awesome Support plugin users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps

Go to Fluent Support -> Settings
You can see the Awesome Support migration details
Click on the migrate now button
It will take few minutes depends on your support tickets size
Once completed it will ask if you want to delete Awesome Support Tickets from your database.
Confirm Delete or leave it as is.
Now you have all the data right inside your Fluent Support Dashboard.
Resolve away!

Migrate From SupportCandy – Helpdesk & Support Ticket System

For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,

Go to Fluent Support -> Settings
You can see the SupportCandy migration details
Click on the migrate now button
It will take up to a few minutes depending on your support ticket size and volume in SupportCandy.
Once completed it will ask if you want to delete SupportCandy Tickets from your database.
Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.
Now you have all the data right inside your Fluent Support plugin.
Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support!