Created by: Hive Support
Hive Support is ready to make customer support management more efficient and flexible. Just install this crafty tool and improve the customer experience of your business.
Hive Support is designed to revolutionize customer support management for WordPress websites. Enhance your customer experience with our powerful, flexible, and efficient tool, featuring AI-powered chatbots and comprehensive ticket management.
You can connect the OpenAI API to train the chatbot with various prompts. Hive Support also offers an automation trigger system for support management to speed up tasks. You can easily create multiple types of automation with various actions, conditions, and triggers.
Video- 🎉Introducing the Hive Support – The Ultimate AI-enhanced Support Solution for WordPress
A full-fledged interface for managing all the customer support tickets. Track the customer’s issues and provide them with efficient solutions.
Private and Public Notes: Add notes to tickets to assist in issue resolution and provide personalized support.
Hive Support offers you an effective function for managing all the support agents of your website.
Proper analytical data always helps you to optimize a plan for improving your customer support management system. Get the complete reports about all the tickets of your support system.
Track and oversee all agent activities with a comprehensive interface. Ensure your support team remains productive and efficient in managing customer support tasks.
When running a website, you often have various services for customers, leading to different types of customer queries. With Hive Support, you can easily create multiple mailboxes for different support portals.
Hive Support offers robust options for sending email notifications to both customers and agents. You can customize email templates, including the subject and body text, to suit your needs. Hive Support provides six notification options:
Speed up response times by creating pre-made templates for common customer inquiries. This feature enables your support team to provide quick, consistent, and accurate responses.
Customize your ticket submission forms with various fields to capture all necessary information for better understanding and resolving customer issues.
Automation Trigger
Automate your responses with customizable templates. Set up multiple conditions and actions to automatically handle routine inquiries, allowing your team to focus on more complex issues.
Provide 24/7 customer assistance with AI-driven chatbots – fully integrated with ChatGPT for enhanced interactions.
Enhance your customer communications with live chat functionality.
Monitor the performance of your support agents with detailed reports. Gain insights about their activities, such as opened, closed, and assigned tickets, to make informed decisions and boost productivity.
Seamlessly integrate with popular e-commerce, membership, CRM, and LMS platforms. Support multiple messaging channels like Telegram, Slack, and Discord for stress-free customer communication.
We always prioritize our customer’s demands. That’s why we are coming up with a full-fledged smartphone application. You will be able to support tasks on the go with Hive Support’s mobile app available on Android and iOS.
With Hive Support, your support system is entirely self-hosted on WordPress, meaning you retain full ownership and control of your data. Thref’s no reliance on external SaaS connections, ensuring your data remains secure and compliant with GDPR.
Hive Support comes with automation functions that streamline repetitive tasks. Automated responses, ticket prioritization, and workflow management reduce response times, ensuring that user issues are addressed promptly.
It has detailed analytics and reporting functions. These insights can help you understand common issues, track response times, and measure customer satisfaction. This data is invaluable for the continuous improvement of your support services.
Hive Support can significantly improve the customer’s experience on your website. Users can easily access help through various channels (e.g., live chat, AI chatbot, FAQ, support tickets) directly on your site, leading to a smoother and more satisfying interaction.
Integration capabilities always improve any type of software. Especially, when you are using support tools, it’s a necessary option. That’s why, our Hive support’s proper integration function. You can integrate with famous communication tools like Telegram, Slack, Discord, etc.
We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support.
We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.
✳️ WP Guidant: Enhance your WooCommerce site with WP Guidant. Easily create multi-step guided selling processes for your customers, significantly boosting your conversion rates.
✳️ Darklup: Enhance your WordPress website with Darklup, a smart algorithm-based dark mode plugin. Transform your site with a sleek, modern dark theme that offers an aesthetic and user-friendly experience.
✳️ wcEazy: Supercharge your WooCommerce store with wcEazy, an all-in-one solution for optimizing your WooCommerce site. Access multiple modules to increase sales and streamline your store’s performance.
❤️ Loved Hive Support?
Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.
Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users.
Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case.
Learn more about how Appsero collects and uses this data.