LetMeHelp – Support & Help Desk Assistant
Created by: Taras Dashkevych
This plugin provides a simple approach to handling support requests on a WordPress website. With this plugin, you can create a form that asks users to enter a reason for their inquiry or issue.
The plugin allows you to define possible contact reasons and links to resources that address each reason.
Once a user submits their reason for contact, the plugin will search through the defined links to find possible solutions to their inquiry.
If a match is found, the plugin displays the relevant links to the user, providing quick and easy access to the information they need.
This approach helps reduce the number of support requests you receive by enabling users to find the solutions they need without having to contact you directly.
Advantage
- Time-saving for both website owners and visitors: By offering potential solutions to common issues upfront, LetMeHelp helps to reduce the need for customers to contact support directly. This frees up resources that website owners can allocate elsewhere in their business while allowing visitors to receive faster answers to their support requests.
- Streamlined support process: LetMeHelp’s multi-step approach helps to ensure that the contact form is displayed only when necessary, preventing unnecessary support requests and enabling the support team to focus on more complex queries.
- Improved user experience: Providing customers with quick access to the information they need fosters a positive perception of the brand, helping build trust and loyalty with customers, which is vital for any business.
