[{"name":"WordPress Live Chat Plugin – Olark","slug":"olark-live-chat","version":"1.0.9","author":"Olark","author_profile":"https://profiles.wordpress.org/olarkplatform/","requires":"3.1","tested":"6.0.9","requires_php":"4.3","requires_plugins":[],"rating":80,"ratings":{"1":0,"2":0,"3":0,"4":1,"5":0},"num_ratings":1,"support_threads":0,"support_threads_resolved":0,"downloaded":38192,"last_updated":"2022-05-25 3:44pm GMT","added":"2017-05-09","homepage":"https://github.com/olark/wordpress-plugin/edit/master/olark-wp/","sections":{"description":"

Why Olark Live Chat for Businesses?

79% of businesses say live chat increased their customer loyalty, sales, and revenue. Grow your business quickly and effectively with Olark live chat for WordPress, the most user-friendly chat integration around!

You don’t have to take our word for it though. Here’s how one of our customers on WordPress described his experience:

\n
“We chose Olark due to how easy it was to install and get my less than tech-savvy team effective at using it. We have won some very large opportunities through live chat. It’s clear that there is a segment of customers we want to do business with that prefer live chat….”
\n
Christopher Dunkin, General Manager of Portable Air (See the story)
\n

\n\n

Olark’s WordPress chat plugin takes just seconds to add to your website, so you can start talking to customers right away. We’ve also built Olark to be very fast to learn. You got this, seriously!

Not only that, but everything you do in Olark integrates directly into many other popular tools that you already use, from CRM and email to e-commerce and analytics. Try out Olark for mobile too, now in Beta!

Our WordPress chat tool also lets you customize your chatbox appearance, create rules and shortcuts for efficient chatting, save and search your chat transcripts, and much more.

Whether you’re looking to

increase sales
generate more leads
serve current customers
(or all of the above!)

it’s easy to get results with Olark’s chat widget. To try it out, you can get started with a free 14-day live chat trial
\nhere. Then follow the quick steps in our integration guide and you’re good to go!

Our customers love the fast install and Olark’s simple but powerful features:

\n
“We’ve sold quite a lot through Olark. I like its simplicity. It lets us have direct contact, with no filters in between.” – Robert Grubstad, owner of Audio Concept
\n
“In our research for chat partner plug-ins, Olark seemed to be the most user-friendly and, of course, the plug-and-play with WordPress made a lot of sense for us.” – Dana Stafford, president of Regional Access
\n

Read more experiences from our WordPress customers and WooCommerce-specific customers.

Features

Whatever your business goal, Olark has the simple, functional live chat features to help you get there. Start a conversation with anyone browsing your website, and use core features to listen, learn, and improve.

Engage customers in real time:

Proactively start chats with customers
Get customizable agent alerts when visitors take specific actions
Be in the right place at the right time to assist

Speed up your workflow:

Configure automation rules with ease
Greet customers automatically
Route chats to the right department
Send custom messages automatically based on visitor behavior
Show and hide your chatbox on just the right pages

Learn from live chat analytics:

Get real-time reports on chat volume, customer satisfaction & agent activity
Receive detailed summary reports in your inbox
Make data-driven decisions on staffing and prioritization

\n\n

Get context:

Ask your customers for valuable information pre-chat
Make any or all questions optional
Build your own forms with a flexible drag-and-drop editor

Discover powerful customer insights:

Save full chat transcripts in your archive
Search and filter transcripts by keywords, tags, date, and more
Add followup tasks to act on your insights

Keep your team aligned:

Distribute and route chats easily
Monitor team performance
Access a shared database of your unique Olark Shortcuts to greetings, FAQs,
\nand more

Go further with PowerUps [paid premium features]:

Add specialized features as you need them
Guide your visitor better by viewing their screen with co-browsing
Get real-time translation for global chats
Remove branding from your chatbox
Score leads, prioritize chats, and collect visitor data from public social profiles

Make your Business Human with Olark Live Chat

If your business needs a live chat tool that is easy to use yet fully-featured, then Olark is right for you. It only takes a few simple steps to add our intuitive live chat software to your website.

Olark makes it effortless to talk to more customers on your website in a human way, which has been shown to increase sales, increase average purchase size, and improve customer satisfaction.

What is the Olark WordPress Plugin?

Olark is a simple, powerful WordPress chat widget. Just install the Olark live chat plugin on your WordPress instance, then refresh your WordPress website to see your brand new chatbox!

To back it all up, we offer rapid support via (you guessed it) Olark live chat, Twitter, email, and our robust Help Center.

Requirements

The Olark WordPress plugin is compatible with the latest version of self-hosted WordPress.org sites. It will not work with a WordPress.com blog.

To install, first get started with a free 14-day trial of Olark! Then just follow the quick steps in our integration guide to add the plugin.

E-Commerce Integration for WordPress: WooCommerce

Olark live chat also has a WooCommerce plugin for e-commerce businesses! Read our profile on 6 businesses successfully using this integration to go further with sales and support.

You can see inside your visitors’ WooCommerce shopping carts with our special Olark Cart Saver feature. Tempt them with a discount or just offer them some personalized assistance!

Learn more about the Olark WooCommerce integration and see our easy setup guide.

For Developers

Fun fact: We were one of the very first live chat plugins for WordPress! We even powered the chat support for WordPress.com for many years.

We’ve been active on GitHub since 2011, and strongly believe in supporting the open source movement.

Our JavaScript API gives you flexibility and control over the Olark chatbox. Together with Webhooks and Zapier, you can add your own custom integrations (in addition to many pre-built ones)!

We also set high standards for the customer support we provide. As customers, we want quick, friendly, helpful service. As Olarkers, we want you to feel a human connection whenever you contact us. Read our guarantee to you here.

You can breathe easy on accessibility, security, and privacy. Accessibility is a priority for us, and Olark live chat fully supports WCAG 2.1 AA. We invite submissions from professional security researchers: learn about our security bug bounty program. Your data is secure and encrypted. And our GDPR and Privacy features were built to simplify compliance.

Documentation and Support

Need more help? Try these guides:

Other Integrations

Want your live chat software to play nicely with your CRM, email, analytics, helpdesk, or other functionality? We designed Olark to integrate with your favorite software. Besides WordPress and WooCommerce, Olark integrates with:

Plus, you can use one of our custom integration strategies.

Localization

Olark live chat supports the following languages:

Chinese, Simplified (China)
Dutch (Netherlands)
English (United States)
French (France)
German (Germany)
Italian (Italy)
Portuguese (Brazil)
Russian (Russia)
Spanish (Spain)
Swedish (Sweden)
Turkish (Turkey)

You can also fully customize all language strings.

Learn more about changing your chatbox language by page or sitewide here. We also offer a PowerUp add-on feature to translate your live chats in real time.

Partner Program

Join our trusted partner community of industry experts and spread the word about your business to Olark customers (and earn a little extra income too). We welcome agency, referral, and technology partners! See more details and apply here.

Olark Live Chat Software Feature Set

Chat Tools

File sharing: Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox.
Chat transfers: Reassign chats to deliver consistent service and efficient solutions.
Visitor details: View visitor name, location, and more while you chat.
Chat notifications: Receive desktop notifications for new chat messages.
Visitor page tracking: Track the URL of visitors as they move through your site.

\n\n

Chat Analytics

Chat volume: Monitor chat volume to identify your busiest times and staff accordingly.
Chat tagging: Add custom tags to your chats for transcript sorting and analysis.
Visitor history: Review prior interactions with visitors from within the chat console.
Emailed reports: Receive daily, weekly, or monthly summaries of data in your inbox.
Google Analytics: Automatically add chat events to your Google Analytics dashboard.
Transcript archives: Review, search, and filter complete transcripts of all you chats.

Team Management

Groups: Create agent groups to route chats by department, specialty, and more.
Conversation limit: Improve service by limiting the number of chats per agent.
Activity monitoring: View chat volume, agent activity, and other metrics in real-time.
Agent performance reports: View agent availability, response times, and ratings.
Customer satisfaction survey: Ask visitors to rate their service when a chat ends.
Pre-chat survey: Ask questions or request contact details before starting a chat.

Automation

Chat routing: Automatically assign chats based on visitor details.
Proactive chat: Initiate a chat when a visitor meets your specified criteria.
Canned responses: Speed up chat with keyboard shortcuts for frequently-used messages.
Visitor targeting: Automate messages and chatbox behavior based on visitor details.
Automatic greeter: Greet visitors with an automated chat message.
Offline contact form: Offer a custom contact form when chat is offline.

Customization

API: Control the chatbox appearance and behavior through Olark’s JavaScript API.
Custom logo: Attach your company logo to your chatbox, or choose another custom image.
Chat box theme: Customize your chatbox colors, shape, and more to match your brand.
Unlimited domains: Add your chatbox to multiple websites, or to subdomains.
Language selection: Set your chatbox and chat console to your preferred language.
Right to left support: Customize your chatbox to support right-to-left languages.

Security

GDPR consent: Add pre-chat visitor consent options to your chatbox.
Data redaction: Automatically redact a visitor data from transcripts.
Data encryption: All Olark data is stored with AES symmetric encryption.
Troll block: IP ban: Hide the chatbox from specified IP addresses and block trolls.

PowerUps (Paid premium features, not included in all plans)

Cobrowsing: View, annotate, and control your visitor’s screen.
Non-branded chat box: Remove ‘Powered by Olark’ branding from you chatbox.
Live chat translation: Automatically translate messages in 100+ languages.
Visitor insights: Social: Collect visitor data from public websites & social profiles.
Visitor insights: Social & Professional: Collect visitor data from business websites & social profiles.

See the Full Features Chart.

Success Stories

\n
“We have a fairly high close percentage. Of those who contact us via Olark, our close rate is more than 40%!” – AJ Levinson, CEO of BottleLess.com
\n
“Since we started using Olark, there’s definitely a more manageable flow of inquiries. We have more time available to spend on the phone with complex/larger inquiries and a reduction in people phoning to ask something simple like the delivery charge or stock levels. We can put more time into closing an order for, say, £2500, rather than stuck on the phone with a few people making £50 orders.”
\n
Davis James, Sales and Marketing Assistant for VPS Underfloor Heating
\n

See more success stories here:
\nhttps://www.olark.com/case-studies

About Us

At Olark, we believe the world is a better place when everyone helps each other. In 2009, with initial funding by Y Combinator, we built a live chat platform that enables businesses to connect with their customers.

Our team has grown from four friends in Palo Alto to a fully remote team that spans multiple time zones. We value diversity of thought and backgrounds. We have strong core values like empathy and radical candor that tie us together and help us grow our culture and product.

We’re on a mission to humanize business. We make easy-to-use software that helps your team work together to connect with customers. Today Olark is used by more than 40,000 businesses worldwide.

We also work to give you the best, most human customer service around. Read our Olark Service Standards here!

Contributors

The following people have contributed to this plugin:

Olark

\n","installation":"

Go to the ‘Plugins’ menu in your WordPress instance
Select ‘Add New’
Search for ‘Olark Live Chat’
Select ‘Install’ on the ‘Olark Live Chat’ Plugin by ‘Olark’.
\nNote: There are other Olark plugins that are not officially supported by Olark. Make sure you select the correct one.
Activate the plugin
Navigate to Settings > Olark Settings to add your Site ID and enable the chatbox

\n","faq":"\n

\nDo you have an installation guide?\n\n

We do! Installation takes 5 minutes or less. You can see our walkthrough guide here.

\nDo you offer a free trial?\n\n

Yes! We have a free 14-day trial to try out all our core features.

\nHow much does this cost?\n\n

We start at just $19 per agent per month! You can see our flexible pricing plans here.

\nWho handles my chat? Does Olark answer chats for me?\n\n

We provide software that makes it easy for you to answer chats! How you organize your chat agents is up to you. Some businesses that use Olark have agents who solely chat, and others have agents who both chat and manage other sides of their business. We offer a new agent training guide here!

\nDo I have to be online all the time?\n\n

Definitely not. Staff chat when it’s convenient for you. In our experience, customers appreciate chat access even for a few hours. When you’re not around, you can choose from multiple offline settings.

\nCan I use Olark on multiple domains?\n\n

Yep! You can put your Olark chat widget on as many domains/subdomains as you want and manage chats across all of them from one account.

\nIs there an Olark mobile app?\n\n

Yes! We are beta-testing Olark Mobile for iOS and Android: follow the instructions to install here. You can also connect Olark with several third-party mobile apps so your agents can chat on the go.

\nDoes Olark have an API?\n\n

Yes! We have a JavaScript API that lets you further customize your chatbox appearance and functionality. See our API documentation to get started.

\nIs my data secure? Where does Olark store it?\n\n

Your data is secure. Any data that is collected is stored in an encrypted format. Chat transcript data and visitor information like IP address, browser, and referring page is stored in access-controlled databases in the United States. See our features and security information (RFI/RFP) and Privacy Policy for more information.

\nAfter installing, how do I get started fast?\n\n

Read our five steps to a perfect Olark setup. Our Help Center and FAQ page are also great resources.

\nWhat is your customer support like?\n\n

Our award-winning customer service team prioritizes human, caring customer
\nservice and consistently gets top marks from customers! [Get rapid support](https://www.olark.com/help/getting started?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory) via live chat, Twitter, and email.

\nI’m having issues with the WordPress installation. What should I do?\n\n

Some WordPress themes override the widget areas or don’t allow you to change the widget. Check our Troubleshooting section here for options to add custom code.

\nDo you have documentation and support articles?\n\n

Yes, we do. Check out our WordPress Integration Guide and [Help Center](https://www.olark.com/help?utm_campaign=wordpress-listing&utm_source=wordpress&utm_medium=directory!

\nCan I resell Olark?\n\n

Yes! Join our Referral Program to earn commissions for every new customer you refer.

\nHow do I learn more about Olark?\n\n

Head on over to our website and chat with us!

\n\n","changelog":"

1.0.9

Improved documentation; behind the scenes changes to improve stability

1.0.8

Fixed an undefined index notice from a newly introduced setting

1.0.7

Added a BETA CartSaver for WooCommerce

1.0.6

Another behind the scenes change to enable our support team to better assist you!

1.0.4 + 1.0.5

Fixed a bug where setting chat box language made it impossible to change the language in advanced API calls.

1.0.3

Fixed a bug where errors were thrown in IE if console doesn’t exist.

1.0.2

Added a line behind the scenes to enable our support team to better assist you!

1.0.1

Fixed a bug where enabling mobile actually disables mobile chat box.

Current Olark page:
\nhttps://wordpress.org/plugins/olark-live-chat/

Model:
\nhttps://wordpress.org/plugins/wp-live-chat-software-for-wordpress/

Other examples

3CX:
\nhttps://wordpress.org/plugins/wp-live-chat-support/

Tidio:
\nhttps://wordpress.org/plugins/tidio-live-chat/

Tawk.to:
\nhttps://wordpress.org/plugins/tawkto-live-chat/

\n","screenshots":"

$\"Add$
Add accessible, secure, and privacy-aware chat in seconds.
$\"Create$
Create more opportunities. Capture more leads. Build relationships.
$\"Keep$
Keep track of important conversations with transcripts.
$\"Chat$
Chat from desktop or reply on the fly with our mobile app.
$\"Collect$
Collect feedback from every chat.
$\"Listen,$
Listen, learn, and improve with every chat.

"},"short_description":"Live chat for WordPress and WooCommerce. Add Olark live chat to your WordPress and make your business human.","download_link":"https://downloads.wordpress.org/plugin/olark-live-chat.zip","screenshots":{"1":{"src":"https://ps.w.org/olark-live-chat/assets/screenshot-1.png?rev=2498409","caption":"Add accessible, secure, and privacy-aware chat in seconds."},"2":{"src":"https://ps.w.org/olark-live-chat/assets/screenshot-2.png?rev=2498409","caption":"Create more opportunities. Capture more leads. Build relationships."},"3":{"src":"https://ps.w.org/olark-live-chat/assets/screenshot-3.png?rev=2498409","caption":"Keep track of important conversations with transcripts."},"4":{"src":"https://ps.w.org/olark-live-chat/assets/screenshot-4.png?rev=2498409","caption":"Chat from desktop or reply on the fly with our mobile app."},"5":{"src":"https://ps.w.org/olark-live-chat/assets/screenshot-5.png?rev=2498409","caption":"Collect feedback from every chat."},"6":{"src":"https://ps.w.org/olark-live-chat/assets/screenshot-6.png?rev=2498409","caption":"Listen, learn, and improve with every chat."}},"tags":{"chat-box":"chat box","chat-plugin":"chat plugin","chatbox":"chatbox","live-chat":"live chat","live-chat-plugin":"live chat plugin"},"versions":{"1.0.9":"https://downloads.wordpress.org/plugin/olark-live-chat.1.0.9.zip"},"donate_link":"https://www.olark.com","icons":{"1x":"https://ps.w.org/olark-live-chat/assets/icon-128x128.jpg?rev=1731891","2x":"https://ps.w.org/olark-live-chat/assets/icon-256x256.jpg?rev=1731891"}},{"name":"Syrup","slug":"syrup","version":"1.0.0","author":"eface2face Spain","author_profile":"https://profiles.wordpress.org/ef2fmadrid/","requires":"4.3","tested":"4.7.29","requires_php":false,"requires_plugins":[],"rating":0,"ratings":{"1":0,"2":0,"3":0,"4":0,"5":0},"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"downloaded":576,"last_updated":"2017-01-05 10:21am GMT","added":"2017-01-05","homepage":"","sections":{"description":"

Syrup is a new way to interacting with your customers. Provide them with a superior assistance experience using chat, video and the ability to navigate simultaneously with your experts in the same page.

Text chats are a thing of the past. Today’s users expect a more sophisticated assistance experience. One that makes a better use of available technologies: we use chat, video, audio and the best shared navigation so you can provide an exceptional assistance experience to your customers.

Do you want to improve support and assistance to your customers? With sharing navigation, agents can interact with visitors navigating simultaneously into your website providing help to complete any process.

Do you have an online shop? Provide a superior customer experience by working together with your visitors booking a flight, with e-commerce processes or filling forms.

Do you want advanced interaction into your website? Use Syrup to interact with customers like never before by showing specific information or guiding them with complex tasks.

Do you need shared navigation? Draw indications on your visitors screens and show them revelevant information in the right moment. Interact together or ask your clients to take control if needed.

\n","installation":"

For loading syrup into your woropress web you just need to follow these steps:

If you don’t have one, get your Syrup account from https://tastesyrup.com/register/. We will send you an email with your keys.
Install the plugin through the WordPress plugins screen directly.
Activate the plugin through the ‘Plugins’ screen in WordPress.
Go to “Syrup” screen to configure the plugin.

\n","faq":"\n

Can I see it working?

Yes. You can see how syrup works in our web (https://tastesyrup.com/) just clicking on “CONTACT US” on the right side.

Is Syrup free?

Yes. completely free. Despite our web say “30 days” by now is unlimited.

I can’t get it running. What can I do?

You can ask using our Syrup widget in our web (https://tastesyrup.com/). We are happy to help!

\n\n","changelog":"

1.0

We are ready!

\n","screenshots":"

$\"Interact$
Interact with your customers like never before.
$\"Superior$
Superior assistance experience.
$\"A$
A powerful and simple tool to manage all activities.
$\"Analyze$
Analyze your agents activity and performance.

"},"short_description":"Syrup is a new way to interacting with your customers. Provide them with a superior assistance experience using chat, video and the ability to navigat …","download_link":"https://downloads.wordpress.org/plugin/syrup.zip","screenshots":{"1":{"src":"https://ps.w.org/syrup/assets/screenshot-1.jpg?rev=1571064","caption":"Interact with your customers like never before."},"2":{"src":"https://ps.w.org/syrup/assets/screenshot-2.jpg?rev=1571064","caption":"Superior assistance experience."},"3":{"src":"https://ps.w.org/syrup/assets/screenshot-3.jpg?rev=1571064","caption":"A powerful and simple tool to manage all activities."},"4":{"src":"https://ps.w.org/syrup/assets/screenshot-4.jpg?rev=1571064","caption":"Analyze your agents activity and performance."}},"tags":{"chat":"chat","co-browsing":"co-browsing","cobrowsing":"cobrowsing","navigation":"navigation","video":"video"},"versions":[],"donate_link":"","icons":{"1x":"https://ps.w.org/syrup/assets/icon-128x128.jpg?rev=1571146","2x":"https://ps.w.org/syrup/assets/icon-256x256.jpg?rev=1571146"}},{"name":"VISITLEAD Live Chat and Realtime Monitoring","slug":"visitlead","version":"1.0","author":"K. Muckenhuber ","author_profile":"https://profiles.wordpress.org/visitlead/","requires":"3.3","tested":"4.1.41","requires_php":false,"requires_plugins":[],"rating":100,"ratings":{"1":0,"2":0,"3":0,"4":0,"5":2},"num_ratings":2,"support_threads":0,"support_threads_resolved":0,"downloaded":1776,"last_updated":"2016-04-29 10:49am GMT","added":"2016-02-02","homepage":"http://visitlead.com","sections":{"description":"

VISITLEAD is not only live chat – it´s a complete and awesome selling process for B2B websites. We connect your website with your business and enable you to interact and communicate with your online prospects in realtime.

Improve the success of your email marketing campaigns, get more out of your AdWords investments and your SEO activities. We convert your online leads to clients.

Never miss promising opportunities on your site. And therefore … Don´t let your Homepage alone. https://VISITLEAD.com

Features List (based on our Entry Plan)

Smart Routing, Monitoring, Text Live Chat, Voice LiveChat, Video LiveChat, Screensharing(!), Trigger, Text/Voice/Video Team LiveChat and of course all common features like typing preview, canned responses, voice dictation, offline modes, chat rating, pre-chat forms, forwarding, confidential chat, greeter, document exchange, geo location …

Visitlead is built with latest technology with a zero waiting interface and less server load. Designed to optimise your sales and service.

\n","installation":"

Install:

Choose ‘Plugins > Add New’ in WordPress and search ‘visitlead’

Activate:

Go to the ‘Plugins’ menu in WordPress and click on ‘Activate’ in the VISITLEAD row
Click on ‘Settings’ and enter your Visitlead ID
Live Chat should be available after reloading your page

Get the CID from your existing Visitlead account – OR – create a new Visitlead account .

\n","faq":"

Do I have to install any extra software?

No, just the plugin.

Is there a Free Plan available?

Yes, we have a Free Plan! It includes core Live Chat features and the number of chats is not limited. And at every ‘HappyDay’ you will get access to all our premium features, for free.

How can I choose the FreePlan?

It´s easy, create a regular [https://VISITLEAD.com/register](VISITLEAD Trial Account). After trial period the account switched automatically to the free plan.

Do I need a credit card to register?

Wich Plan supports ‘Live Chat’ ?

Each! Text Live Chat, Voice Chat and Video Chat and Screensharing is included in every plan.

\n","changelog":"

1.x

First release … and updates with minor changes

\n"},"short_description":"Enterprise Live Chat and realtime monitoring for business websites. We convert your visitors to clients. Live Chat is only one piece of our success.","download_link":"https://downloads.wordpress.org/plugin/visitlead.zip","screenshots":[],"tags":{"chat-plugin":"chat plugin","co-browsing":"co-browsing","cobrowsing":"cobrowsing","live-chat":"live chat","live-chat-plugin":"live chat plugin","live-chat-software":"live chat software","live-chat-support":"live chat support","live-chat-tool":"live chat tool","live-chat-widget":"live chat widget","livechat":"livechat","monitoring":"monitoring","provide-support":"provide support","pure-live-chat":"pure live chat","screensharing":"screensharing","supervisor":"supervisor","team-chat":"team chat","video-chat":"video chat","voice-chat":"voice chat","website-leads":"website leads","wordpress-live-chat":"wordpress live chat","wp-live-chat":"wp live chat","zopim-live-chat":"Zopim live chat"},"versions":[],"donate_link":"","icons":{"1x":"https://ps.w.org/visitlead/assets/icon-128x128.png?rev=1342726","2x":"https://ps.w.org/visitlead/assets/icon-256x256.png?rev=1342726"}}]

cobrowsing

WordPress Live Chat Plugin – Olark

Syrup

VISITLEAD Live Chat and Realtime Monitoring

Get New Themes & Resources